A clear process for cancellations, returns, freight damage and approved refunds.

Order cancellations

Cancellation requests should be submitted as soon as possible. An order can often be cancelled more easily before it has been released to a supplier, manufacturer or carrier. Once fulfillment has started, a cancellation may no longer be possible or may be treated as a return and subject to supplier, restocking, freight or handling charges.

Special-order, fabricated, cut-to-size, custom-configured or supplier-committed products may become non-cancellable once production or procurement begins. Submitting a cancellation request does not itself confirm cancellation; ACC Store will confirm the status after reviewing the order.

Standard return request process

Do not ship a product back without return instructions or return authorization. To request a return, use the customer-account Return Center when available or contact store@advconcreteconstruction.com with the order number, product, quantity, reason and condition.

Unless a different written condition applies, a return generally needs to be unused, uninstalled, unmodified, complete and in resalable condition with original packaging where practical. ACC Store may request photographs or other information before authorizing a return.

Return shipping

For a return based on customer preference, ordering error, excess quantity or another reason not caused by an ACC Store fulfillment error or confirmed product defect, the customer may be responsible for return shipping and any applicable restocking charge. Heavy freight can make return transportation significant, so confirm the return path before arranging transportation.

Restocking and supplier charges

Some manufacturers or distributors assess restocking, handling or inspection charges. Where such charges apply to an approved return, ACC Store may deduct them from the refund to the extent permitted and will communicate material charges during the return review when reasonably possible.

Products that may have restricted or no return eligibility

Return eligibility can be limited for custom or special-order products, fabricated steel components, cut or modified products, opened chemical materials, used cutting and drilling consumables, products with missing packaging or components, clearance/final-sale items if clearly identified, and items that cannot reasonably be resold due to condition or project-specific configuration.

Freight items are not automatically non-returnable, but their size, condition, supplier rules and transportation cost can materially affect return eligibility and economics.

Incorrect, damaged or potentially defective products

If the wrong product is received, contact ACC Store promptly and keep the product and packaging. For shipping damage, follow the inspection steps in the Shipping & Delivery Policy. Clear photos of packaging, labels, the complete product and the damaged area can speed review.

A potential defect may require manufacturer or supplier evaluation before a remedy is determined. Do not continue using a product that appears unsafe or materially defective.

Refunds

An approved return does not necessarily produce an immediate refund at the moment the request is submitted. Depending on the reason and product, ACC Store may need to receive and inspect the returned item, obtain supplier confirmation or complete a freight claim first.

Once a refund is approved for processing, it should be returned through the original payment method where supported by the configured payment processor. Bank and card-processing timelines are outside ACC Store's direct control, so posting time can vary after the refund is submitted.

Original outbound shipping, freight, expedited service, liftgate, limited-access, reconsignment or other carrier charges may be non-refundable when the shipment was performed as ordered, except where applicable law or a confirmed ACC Store error requires otherwise.

Partial refunds

ACC Store may issue a partial refund when only part of an order is returned, when approved restocking or freight charges apply, or when the return condition differs from the original shipped condition. Any deduction should be tied to the applicable order or return circumstances rather than a hidden flat fee.

Refunds for cancelled orders

If an order is successfully cancelled before shipment and payment has already been captured, the payment may be voided or refunded depending on processor status. Authorization holds and bank release timing are controlled in part by the customer's financial institution.

Account return center

Registered customers can use My Account → Returns to submit a return request and view its status. A submitted request can move through review, approval, return transit, receipt and refund stages. A request marked “submitted” is not yet an approval.

Policy and legal rights

This policy describes ACC Store's general commercial process. It does not limit rights that cannot be waived under applicable law. A specific product page, written quote, purchase order or supplier-backed warranty may include additional terms that apply to that transaction.